Does this sound familiar? You have an urgent question, click through menus, and still can’t find an answer. That’s exactly what we wanted to change. Good support shouldn’t be a chore. That’s why we’ve given our Help Centre a fresh new look and updated its content, so you can find the answers you need in Packwise Flow more quickly.
Why we’ve redesigned the Help Centre
Packwise Flow is a software with a lot of capabilities, which is exactly why it’s worth using the Help Centre as your first port of call. Whether you’re sitting at your desk, have a tablet to hand in a meeting, or want to look something up quickly whilst on the move: the new Help Centre is clearly structured and instantly usable on all devices. Self-service that really works.
What’s changed
Clear design, clear thinking: more modern, more organised and easy to use on all devices. The navigation takes you straight to where you need to go. From your first steps in Packwise Flow, through master data and users, to automations and use cases – everything is easy to find.
Content that really helps: All articles have been updated and are presented in a practical way – with clear step-by-step instructions that guide you through every feature in Packwise Flow.
Support without the hassle: You can now submit an Support request directly in the Help Centre – quickly, easily, and without interrupting your work in Packwise Flow.
Your opinion matters
You can provide direct feedback on every article. This helps us understand what really helps you and where we can improve. After all, the best support comes from engaging with you.
What’s next
The new Help Centre is just the beginning – not the end. It’s worth checking back regularly: we’re constantly adding new articles and expanding the content. Aalways with the aim of making it as easy as possible for you to get started and use the service on a daily basis.
Browse through the content, submit your first Support request and experience support that really works. Get started now!